This Privacy Policy explains how IgaBusiness Ltd, a company registered in Rwanda (“IgaBusiness,” “we,” “our,” or “us”), collects, uses, stores, and protects personal data when you access or use our platform, websites, and services (collectively, the “Service”).

By using IgaBusiness, you agree to the practices described in this Privacy Policy.

1. Who We Are

IgaBusiness Ltd
Registered in the Republic of Rwanda
Website: www.igabusiness.com
Email: [email protected]

IgaBusiness provides a software-as-a-service (SaaS) platform that helps businesses capture leads, manage customer communications, automate follow-ups, and track opportunities across channels such as websites, WhatsApp, email, and SMS.

2. Roles & Responsibilities (Important)

Depending on the context, IgaBusiness may act as:

• Data Controller — for data related to:

  • Your account registration

  • Billing and payments

  • Platform usage analytics

  • Support communications

• Data Processor — for data related to:

  • Your customers, leads, and contacts

  • Messages sent through the platform

  • Forms, funnels, and automation you configure

You, as a customer, are the Data Controller for your own customer data.
You are responsible for ensuring that personal data is collected and used lawfully.

3. Information We Collect

3.1 Information You Provide to Us

• Name, email address, phone number

• Business name and details

• Login credentials

• Billing and payment information

• Support requests and communications

3.2 Information You Upload or Process Through the Platform

• Customer names, phone numbers, emails

• Messages sent or received (WhatsApp, SMS, email)

• Form submissions and inquiry data

• Notes, tags, pipeline stages, and automation data

3.3 Automatically Collected Information

• IP address

• Device and browser information

• Usage logs and activity data

• Cookies and similar technologies

4. How We Use Personal Data

We use personal data to:

• Provide and operate the IgaBusiness platform

• Create and manage user accounts

• Process subscriptions and usage-based charges

• Enable messaging and automation features

• Provide customer support

• Improve platform performance and reliability

• Comply with legal and regulatory obligations

We do not sell personal data.

5. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract (providing the Service)

• Legitimate business interests

• User consent (where required)

• Compliance with legal obligations

6. Messaging, WhatsApp, Email & SMS Data

Messaging features rely on third-party providers (including WhatsApp, SMS carriers, and email delivery services).

You acknowledge that:

• Message content may pass through third-party systems

• Delivery, availability, and retention are subject to third-party policies

• IgaBusiness does not control WhatsApp or carrier platforms

You are responsible for:

• Obtaining proper consent from your customers

• Honoring opt-out requests

• Complying with applicable messaging and marketing laws

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential platform functionality

• Improve user experience

• Analyze usage and performance

You may control cookies through your browser settings. Disabling cookies may affect certain features.

8. Data Sharing & Disclosure

We may share personal data only with:

• Trusted service providers (hosting, payment processing, messaging infrastructure)

• Legal or regulatory authorities when required by law

• Third parties with your explicit instruction or consent

All service providers are required to implement appropriate data protection measures.

9. International Data Transfers

Your data may be processed or stored outside Rwanda, including in regions where our infrastructure or service providers operate.

We take reasonable steps to ensure that international data transfers are protected through appropriate safeguards.

10. Data Retention

We retain personal data only as long as necessary to:

• Provide the Service

• Comply with legal and accounting obligations

• Resolve disputes

• Enforce our agreements

Customer data processed on your behalf is retained according to your account settings or until your account is terminated, subject to applicable laws.

11. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Secure hosting infrastructure

• Access controls and authentication

• Encryption where appropriate

• Regular monitoring and updates

However, no system is completely secure. You acknowledge that data transmission over the internet carries inherent risks.

12. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of data

• Restrict or object to processing

• Withdraw consent where applicable

Requests can be made by contacting us at [email protected]

13. Customer Data Responsibilities

As a customer, you are responsible for:

• Lawfully collecting customer data

• Providing privacy notices to your customers

• Managing consent and opt-outs

• Responding to data subject requests related to your customer data

IgaBusiness acts only on your instructions when processing customer data.

14. Children’s Data

IgaBusiness is not intended for use by individuals under the age of 18.
We do not knowingly collect personal data from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If material changes are made, we will update the “Last updated” date and may notify users through the platform or email.

Continued use of the Service constitutes acceptance of the updated policy.

16. Contact Us

If you have questions or concerns about this Privacy Policy or data protection practices, contact us at:

IgaBusiness Ltd
📧 Email: [email protected]
🌐 Website: www.igabusiness.com